Solutions Architect

As the Solutions Architect at Kard, you will lead the integration between our issuer customers and the Kard platform. Spanning multiple skillsets, we need someone who can comfortably speak in a sales meeting and then seamlessly transition to technical discussions with our product and engineering teams.

You'll be responsible for:

  • Leading the integration process for each new Kard client, communicating with technical and business customer stakeholders throughout the process
  • Becoming a Kard product expert, walking our customers through the features with ease
  • Working with our product and engineering teams to emphasize the voice of the customer, helping to identify product features required for the roadmap
  • Triaging technical issues for our customers, frequently a crossfunctional activity
  • Acting as the technical liaison before a deal is closed, necessitating a close relationship with sales and the ability to identify the right level of detail to help our potential customers make an informed decision about our product
  • Collaborating closely with customer success to ensure a seamless go-live
  • Emphasizing and producing standard integration processes for Kard’s clients, enabling our platform to effectively scale

You'll have:

  • 1-3 years of experience in a technical client-facing role, preferably on a small team
  • Interest in growing both product and client services skills
  • Strong communication skills; you're used to explaining complex technical solutions to all levels of business users
  • Comfort navigating a client’s demands versus the long-term needs of Kard
  • Empathy for our financial issuers and their day-to-day tasks for implementation
  • Excitement to jump into details of an issue, simplify it, and then present clear next steps to your team and client

Bonus points:

  • Familiarity with Postman, SQL, Amazon S3, and other technical tools
  • Technology and implementation consulting background
  • Startup experience

Apply today

Read to join our team? Let us know how you think you can help Kard succeed!

100%  Remote
Awesome Benefits
Great Culture
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